General Terms and Conditions

DR. GOODWIN BEAUTY AND HEALTH CENTER LLC

GENERAL TERMS AND CONDITIONS

The DR. GOODWIN BEAUTY AND HEALTH CENTER Ltd, as a provider of private health, health care and beauty care services (from now on referred to as the "Provider") and a natural person (from now on referred to as the "Patient") using the services (from now on referred to as the "Provider and the Patient") (from now on referred to collectively as the "Parties"), in connection with the provision of health care and other Service (s), shall be governed by the conditions of these General Terms and Conditions (from now on referred to as the "Service Contract"), unless otherwise agreed in writing by the Parties.

1. DETAILS OF THE SERVICE PROVIDER

Company name: DR. GOODWIN HEALTH- AND BEAUTY CENTER LTD. Managing Director: DAVID TAKACS

Head office. AV. DIAGONAL 534, ENTLO, 08006, BARCELONA

Company registration number: Barcelona Mercantil con fecha 21/03/2023, número de inscripción 1, tomo 48701, folio 1, sección, hoja 593087

Tax number: B44788966

Telephone: 0034 611 22 52 55

E-mail: info@drgoodwin.es

Web: www.drgoodwin.es

2. GENERAL PROVISIONS

2.1 By concluding an individual Service Contract, the Patient acknowledges that they have read and understood the contents of these General Terms and Conditions and are bound by its provisions.

2.2 In the absence of a written Service Agreement between the Parties, the Patient shall be deemed to have accepted these GTCs by signing the Data Processing Consent or by accepting them by implicit conduct at the time of their first registration with the Provider or first personal appearance, or by registering Patient master data or by using the Service.

2.3 The Service Provider confirms that its healthcare service activity fully complies with the legal, professional and ethical regulations in force at the time and that it has the necessary licences and professional and material conditions for the performance of its activity.

2.4 The Service Provider shall provide the Service undertaken in the Service Contract in compliance with the legal, professional and ethical rules and the best interests of the Patient's health. The Provider shall not be liable for the results of the Service. The Provider shall inform the Patient, and the Patient acknowledges that the healthcare is provided based on the information provided by the Patient and the information available based on the investigations required by law and professional rules. The Service Provider shall not be liable for complications that could have been prevented by the Patient's failure to disclose information or that result from the Patient's congenital, hereditary or other unknown diseases, which could only have been diagnosed by a test not required by law or professional rules.

2.5 The Service Provider is under no contractual or maintenance obligation, given the private nature of the Service.

3. SERVICE CONTRACT

3.1 The Patient uses the health services provided by the Service Provider based on their own decision or that of their legal representative.

3.2 The Parties may validly enter the Service Contract orally, in writing or through an implied agreement. The Service Provider shall provide the healthcare and other related services (from now on referred to as the "Service") sold by the Service Provider to the Patient following the terms and conditions set out in the individual Service Contract and these GTC.

3.3 The Service Contract is concluded for a fixed term. The legal relationship between the Parties shall be concluded for the period from the commencement of the provision of the Service by the Provider until its completion unless otherwise provided for in the Service Contract. The use of the Services shall be governed by the requirements of the GTC in force and force from time to time, subject to the derogations set out in the individual Service Contract.

3.4 By using the Services, the Patient acknowledges that the Service Provider will use the services of an intermediary, for whose activities the Service Provider shall be liable as if the activities entrusted to the intermediary had been performed by the Service Provider.

3.5. The Service Provider acknowledges that, due to the nature of the Service, any pre-booked appointment may result in the Service being provided late, in which case the Service Provider shall act by Clause 4.

3.6. Any external circumstance beyond the control of the Service Provider, any unavoidable cause not foreseeable at the time of the conclusion of the contract, the avoidance of which could not have been expected by the Service Provider and which has (has) a negative effect on the performance of this contract shall be considered as force majeure.

3.7 The Parties agree that the force majeure event shall not result in a breach of contract and shall not constitute grounds for the Patient to claim damages. The Service Provider states that force majeure shall be deemed to include, in particular, the following events: a) force majeure, including, but not limited to, natural disasters, war or other emergencies, fire, work stoppages and measures taken by the authorities empowered to act under the Defence of the Nation Act, b) external interference which cannot be prevented by the injured party or a third party, c) other external force which does not constitute force majeure but which cannot be prevented.

3.8 The Service Provider states that it shall consider as force majeure any circumstance arising in connection with the COVID-19 epidemic which prevents the performance of the contract.

3.9 In the event of a force majeure event, the Service Provider shall be obliged to compensate for damages and, in this context, offers the following: a) postponement of the planned Service to a later date - provided that the delay does not endanger the life, physical integrity or the health of the Patient

3.10. The fees for the Services are determined based on the price list currently in force on the Service Provider's Website, with the current price list containing the starting price for each type of surgery. In each case, the cost of the operations will be determined by providing an individual quotation.

3.11. By accepting the provisions of the Service Agreement, the Patient acknowledges that all medical, cosmetic (aesthetic) interventions and treatments are subject to risk and that any risk that occurs, although the Patient bears the professional and careful conduct of the Service Provider or its agents. The Service Provider states that the duration and course of recovery differ for each Patient and that the treatment provider or the Service Provider can only make a general prognosis of the course of recovery.

3.12. The Service Agreement may be amended unilaterally by the Provider only by mutual agreement.

4. THE CARE PROCESS

4.1. General information
Opening hours: from Monday to Friday: 9.00 - 19.00
Contact details of the service provider:
a) Beauty and Health Centre Address: 1062 Budapest, Bajza utca 54. b) Reception of the Beauty and Health Centre: +361/600-5040
c) E-mail address: info@drgoodwin.hu
d) Web: www.drgoodwin.hu

4.2.
a) Appointments can be made in person, by telephone or online during the opening hours of the Service Provider. The Patient's appointment is valid upon verbal or written confirmation by the Provider. When confirming the appointment, the Service Provider shall inform the Patient - or a third party acting on the Patient's behalf - of the rules applicable in the event of cancellation or delay of the appointment.

b) If the Patient arrives late at the surgery, the Service Provider reserves the right to cancel the appointment; if time is available, the Service Provider will carry out the agreed examination if the delay does not exceed 15 minutes. If the Patient's delay exceeds 15 minutes, the Provider will offer the Patient a new appointment. In neither case may the Patient claim any compensation.

c) Given the specific nature of the Service, there may be a delay in relation to the appointment. The Patient may not claim compensation for any examination or treatment that starts later than the appointment time. The Service Provider excludes any liability for any delay.

d) A new appointment must be booked prior to each Patient's attendance.

e) The Patient's data will be recorded. The necessary declarations for the use of the services, in particular, but not exclusively, the declaration of consent to data processing (from now on referred to as the "Data Processing Declaration"), will be completed and signed at the Service Provider's reception and in front of the person carrying out the treatment - a declaration explaining the risks of the treatment.

f) Prior to the commencement of surgery or other invasive physical interventions that penetrate the body of the Patient through the skin, mucous membranes or other body orifices (from now on collectively referred to as "Surgery"), the Patient shall accept the Individual Price Proposal in writing (from now on referred to as "Individual Price Proposal Acceptance Form"). An incomplete or incorrect signature shall not affect the contract's validity, which shall, in this case, be deemed to be implied by the use of the Service.

g) The Service Provider may refuse to start providing the Service until the Patient has accepted and signed the declarations set out in e) and, in the case of surgery, f).

h) Even in the absence of the signature of the Service Contract, any verbal or written statement or implicit conduct - actual use of the health care service, advance payment, booking of an appointment - by the Patient or their legal representative, which is aimed at the Provider providing the health care service to the Patient, shall be considered as a valid order.

i) The Provider's services are used by the Patient or their legal representative based on their own decision or by their legal representative; the Patient or their legal representative is entitled to make such declarations.

j) Prior to surgical interventions, the Service Provider shall inform the Patient in writing of the expected arrival and departure time, the activities to be performed - last time for food and drink consumption, preparations for surgery - and of the content of the care.

k) Patients and their relatives shall comply with the Service Provider's house rules.

l) The Provider shall take an anamnesis record of the Patient's health status and medical history in all cases and shall keep medical records of the medical interventions and care provided by the Provider.

m) In the case of outpatient care, the Service Provider shall keep an outpatient record of the Patient's examinations and interventions, which shall be treated as patient documentation in accordance with the applicable legislation in force, the rules for the management of which are set out in detail in Section 8 of these GTC.

4.3. Order, cancellation:

a) The Patient has the right to cancel their pre-booked appointment by 1 working day before the scheduled time of commencement of the Service. Failure to do so shall result in the Patient being liable to pay an availability fee, as stated in clause 5.

b) The Service Provider stipulates that cancellations for examinations to be carried out outside the Service Provider's premises may be made by 10:00 a.m. on the working day prior to the scheduled date of the Service. After that time, the Provider cannot consider the cancellation valid. The Patient - or a third party acting on his behalf - shall be liable to pay the total amount of the scheduled examination fee.

4.4:
a) by mutual agreement of the Parties,

b) by mutual agreement between the Parties, b) by the termination of the Service Provider without legal succession,

c) in the event of withdrawal of the Service Provider's operating licence, d) ordinary termination of the contract,
e) termination with immediate effect,
f) upon performance of the contract,

g) upon the death of the Patient,

h) the impossibility of the contract, including the case where the Patient's state of health does not allow (further) use of the Service already signed and/or started.

4.5 The Patient may terminate the Service Contract at any time with immediate effect. However, the Patient shall be fully liable for the obligations already assumed by the Service Provider and shall reimburse the proportionate share of the services used and the value of the services ordered by the Service Provider.

5. PAYMENT

5.1 The Patient acknowledges that the Service Provider provides all services, in particular health services, as a private service provider, i.e. as a service not financed by social security, concerning which the Patient is obliged to pay a fee to the Service Provider (from now on referred to as the "Service Fee"). The Patient can find the current indicative Service Fees for the services provided by the Service Provider on the Service Provider's Website, a complete schedule of fees at the Service Provider's reception desk, and the Service Provider shall inform the Patient by telephone and e- maile-mail of the fees calculated based on the price list in force at the time or set out in an individual quotation, but reserves the right to change them, taking into account the individual and medical nature of the Service.

5.2 The Service Fee shall include the cost of medicines, materials and medical aids used in the direct provision of the Service. The Service Fee does not include the cost of medicines, medical aids and other services required as a follow-up to the Patient's treatment.

5.3 The Service Fee shall be paid against the invoice of the Service Provider primarily in Hungarian forints - in Euros upon request - and at the time of the use of the Service - in the case of a surgical intervention prior to the surgical treatment - by cash, credit card or bank transfer. The Service Provider shall be entitled to determine the range of unilaterally health insurance cards it accepts.

5.4 The Patient acknowledges that, unless otherwise agreed, the legal relationship is between them and the Service Provider and that they shall pay all fees directly to the Service Provider within the time limit indicated on the invoice issued. Unless otherwise agreed by the Parties, the Patient shall not be obliged to pay the Provider's external intermediary institution/physician.

5.5. The Patient shall be obliged to pay an advance payment of 30% of the amount of the Service Fee (from now on referred to as the "Advance Payment") in case of Surgical Intervention. The Advance Payment shall be payable by the Patient within the time limit specified by the Service Provider.

5.6 In the case of surgical interventions, the Patient shall pay the amount of the Service Fee less the advance payment to the Service Provider's bank account 10 days prior to the start of the treatment.

5.7 If the Patient cancels the order for the Service after the advance payment or the full amount has been paid but before the actual provision or use of the health care service, the Service Provider shall be entitled to a sum equal to 30% of the planned Surgery fee (from now on referred to as the "Penalty") from the advance payment already made. The Service Provider shall be entitled to deduct the Penalty Money from the amount of the advance already paid, and the remaining amount of the advance shall be returned to the Patient within 15 (fifteen) working days.

5.8 The advance payment amount will be refunded to the Patient by the Provider in case of force majeure without any penalty.

5.9. If the Patient does not cancel the appointment in accordance with the conditions set out in clause 4.3. a) the Service Provider shall be entitled to demand and invoice the availability fee of

HUF 15,000.00, i.e. fifteen thousand forints, to the account of the Patient or a third party acting on his behalf. The Service Provider shall send to the postal address of the Patient or third party acting on the Patient's behalf, by post or electronically, a request for payment of the fee, setting a time limit of 15 (fifteen) days from the date of receipt. Within 15 (fifteen) days after the payment of the availability fee, the Provider shall issue an invoice in favour of the payer, which the Patient shall be entitled to receive from the Provider.

5.10. The Provider shall reimburse the amount of the Service Fee paid by the Patient, less the fee for the preparatory examinations actually performed and the amount of the Penalty if it becomes clear before the immediate commencement of the Surgical procedure that the procedure cannot be performed due to the Patient's medical condition.

5.11. If the Patient fails to attend the Surgical procedure through no fault of their own or if they are not fit to undergo the procedure, the Service Provider is entitled to an amount equal to twice the amount of the compensation.

5.12. In the event of late payment, the Provider shall be entitled to refuse to provide further health care services until the Patient has settled any outstanding debt.

5.13. Suppose the Patient fails to pay the advance payment within 3 (three) days after the due date. In that case, the Service Provider shall be entitled to terminate the contract for the health care services already ordered but not yet performed with immediate effect by extraordinary termination. The Service Provider expressly excludes any liability for the consequences thereof.

5.14. The Service Provider shall be entitled to amend the current Service fees unilaterally. 5.5.14. The Service Provider shall be obliged to publish the fact of the amendment and the current list of charges on its Website before the amendment comes into force.

5.15. Changes to the Service Fees by the Provider shall not apply to Services already ordered by the Patient under a Service Contract already concluded, except if the change to the Provider's fees is due to a change in the fees for services used by the Provider and mediated by the Provider. In the latter case, the Service Provider shall be entitled to set the amount of the Service Fee for the Services already ordered differently from the amount specified in the Service Contract.

5.16. Suppose additional costs are incurred in addition to the Service Fee. In that case, the Service Provider shall inform the Patient thereof before the additional Service is started. The Provider shall only commence these additional cost services after payment of the fee.

5.17. The provisions of this clause do not affect the Patient's right to life-saving care or care to prevent serious or permanent impairment of health or the right to relief of pain and suffering.

5.18. The Patient acknowledges that the Service Provider is entitled to enforce its outstanding claims against the Patient, which are overdue and have not been settled despite a demand for payment, by legal proceedings, to use all legal means at its disposal to enforce its claims, to assign them to a third party and to charge the additional costs of all these means of enforcement to the Patient.

5.19. The Service Provider shall invoice the Patient for the services provided by it in accordance with the tax legislation in force (currently VAT exempt) and shall indicate the fees accordingly in the Price List available on the Website.

5.20. The Service Provider expressly states that in addition to the Service Fee indicated in the Price List, it will charge an additional 7% (up to a maximum of HUF 24,990.00) for the following

services (from now on referred to as the "Comfort Fee"): - Atmosphere, Service: everything that is not a medical service - Fragrance, music, photo exhibition, delicious coffee and soft drinks while you wait - You will not arrive at surgery, but you will be able to prepare for your treatment in a real lounge atmosphere.

5.21. The Patient acknowledges that the substances used for aesthetic treatments (e.g. botox, hyaluronic acid) (from now on referred to as "Materials") and their effect on treated surfaces may vary from one individual to another. Given this, it may be necessary to administer an additional dose of the Substance to achieve the desired effect.

The Patient expressly acknowledges that the Materials used for aesthetic treatment will have their final effect on the treated areas 14 days after the treatment.

The Patient expressly acknowledges that if the desired result has not been achieved within 14 days of the treatment, they shall be liable to pay the fee for the administration of further Substances in accordance with the current price list. In other words, using the additional administration of the Material shall be considered a new service.

6. DISCOUNTS

6.1 The Service Provider expressly states that any discounts granted by the Service Provider shall only be granted to the Patient if and insofar as the Service Fee is paid without delay.

6.2 The Service Provider expressly states that any gift vouchers issued by it may be used for a maximum period of one (1) year from the date of issue, excluding seasonal offers, including but not limited to Christmas and summer promotions.

7. SATISFACTION GUARANTEE

7.1 The Service Provider stipulates that it offers a satisfaction guarantee to the Patients in respect of the Services provided by it (from now on referred to as the "Satisfaction Guarantee"), whereby if the Patient is not satisfied with the Healthcare Service provided to them, they are entitled to a refund of the full service-fee in accordance with the provisions of clause 7.2.

7.2 The Service Provider expressly states that it is only obliged to refund the Service Fee, including the Convenience Fee charged in addition to the Service Fee, under the Satisfaction Guarantee in cases justified by medical reasons.

8. PATIENTS' RIGHTS
8.1. Right to self-determination

8.1.1.1 The Patient has the right to self-determination. Within this framework, the Patient is free to make decisions:

a) to decide whether to use the Service provided by the Service Provider, which interventions to agree to or refuse to undergo, but this does not exempt the Patient from the obligation to pay for the services already provided,

(b) in matters arising during the investigation and treatment of. If the Parties do not conclude a written Service Contract, the Patient's signature on the medical examinations previously carried out, on the Patient's medical records or on the invoice shall be deemed to be consent to the examination and treatment.

8.1.2 The Patient - in the case of incapacity, a person entitled to make a declaration according to Act CLIV of 1997 on Health Care ("Act on Health Care") - the Service Provider shall be entitled, under the conditions outlined in the Act on Health Care: a) to name the person who is capable of exercising the right of consent or refusal in their place, or who must be informed, b) to exclude anyone from exercising the right of consent or refusal in their place, or from being informed.

8.1.3 The Patient's consent is not required for the treatment to be carried out if the Patient's life is in imminent danger or if the health or physical integrity of others, including the fetus over 24 weeks, is seriously endangered if the treatment or measure is not carried out.

8.1.4 The Service Provider shall presume the Patient's consent to interventions if the Patient is unable to give a declaration of consent due to their state of health and a) the right to exercise the right of consent would be exercised with delay if the declaration of the person named by the Patient were to be obtained; b) in the case of surgical treatments if the person named by the Patient or the person named in the Eütv. (b) if the delay in obtaining a declaration from the person named by the Patient or the person referred to in the provisions of the Act would result in a delay, and the delay in carrying out the treatment would cause severe or permanent damage to the Patient's health.

8.1.5 If the Patient does not give their consent despite the general information acknowledged in the Service Contract without a valid reason or withdraws it without a plausible reason: a) the Patient shall be liable to pay the Provider for the resulting damages and the incurred, justified and justified costs, b) the Provider shall be entitled to withdraw from the concluded contract, c) the Patient shall bear the resulting damages to the Patient's health.

8.1.6 If the Patient fails to attend a check-up prescribed by the Service Provider or fails to inform the Service Provider immediately or, in case of their inability to attend, immediately after the obstacle has been removed, of a complication arising in connection with the health care service used, or refuses or does not consent to an intervention offered by the Service Provider for the treatment of the complication or to a test necessary for the diagnosis, the Patient shall bear all the consequences thereof.

8.2.1 The Service Provider shall keep medical records on the Patient, his data, the medical history provided to him and the Services performed.

8.2.2.2 The Patient has the right to access the data contained in the medical records concerning them. Furthermore, the Patient has the right to consult the medical records and to request an extract or copy thereof.

8.2.3 The Provider has the right to access the medical records, and the Patient has the right to access the data contained therein.

8.2.4. A Patient's health information must be disclosed without their consent if required by law or if necessary to protect the life, limb or health of others.

8.3 Right to information

8.3.1 By signing the Service Contract or, failing that, by signing the Risk Disclosure Statement, the Patient declares that they have received all information concerning the health care before the commencement of the Service:

a) the medical assessment of their health condition,

b) the proposed examinations, necessary interventions, including any possible consequences of not having them and any possible residual illness or pain, even if the treatment is carried out,

(c) the planned dates for the tests and interventions,
(d) the process and the expected outcome of the investigations and interventions, (e) the proposed home follow-up, lifestyle, and

f) the information on the decision regarding the tests and interventions, in a form that they understand, the answers to their questions about the care and the above, and the basis for their decision to enter into the Service Contract and to receive the health care, based on their free choice of the circumstances of the care,

g) information on the Patient's rights as a patient and their enforceability.

8.4. Right of contact
The Patient has the right to maintain contact during in-patient care, provided that this right is exercised without interfering with the other patients and with the Service's provision.

8.5 Choice of doctor

8.5.1 Patients shall have the right to choose the specialist physician in a legal relationship with the Provider at the time of the conclusion of the Service Contract, subject to the provisions of this clause. They must notify the Service Provider of their wish to do so when booking an appointment, provided that in the absence of such notification, the Service Provider shall be entitled to appoint the specialist. Suppose the specialist selected by the Patient terminates their relationship with the Service Provider after the conclusion of the Service Contract. In that case, the Service Provider shall be entitled to appoint the attending specialist, with the proviso that in the event of the Patient's withdrawal, the Service Provider shall be entitled to the Penalty Payment as detailed in Clause 5.

8.5.2. Taking into account the medical nature of the Service, the Service Provider stipulates that in the event of unforeseen circumstances, including but not limited to urgent surgery or illness, if the doctor chosen by the Patient is unable to attend, the Service Provider shall inform the Patient as soon as possible upon becoming aware of the fact, at the latest at the time agreed for the Service at the place of the Service, of the impossibility of the doctor chosen and whether a replacement doctor can be arranged at the agreed time and whether the Patient accepts the appointment of such replacement doctor. If the Provider cannot provide a substitute doctor or the Patient does not accept the beforementioned change, the Parties shall agree on a new appointment. The Patient shall not be entitled to compensation for rescheduling the appointment for the above reason.

9. PATIENT'S OBLIGATIONS

9.1. The Patient shall cooperate with the Service Provider, whereby they shall disclose their medical history and medical condition to the Service Provider with reasonable care and in reasonable detail, with particular regard to a) their previous illness, treatment, medication or medicinal products, risk factors for health problems, b) anything that may endanger the life or physical integrity of others, in particular communicable diseases and diseases and conditions that may disqualify them from exercising their profession, c) any previous statements they have made concerning their health care, 9.2 The Patient shall comply with the rules of home follow-up after the Service and attend the pre- arranged check-ups.

9.3 The Patient shall be liable for any damages and other consequences resulting from the failure to comply with the obligations set out in Clauses 9.1 and 9.2, i.e. the Provider shall not be liable to pay damages or compensation.

9.4 The Patient is obliged to comply with the Service Provider's current house rules and operating regulations on the premises of the Service Provider's healthcare facility and to refrain from any conduct that endangers the health of others. In the event of a breach of this clause, the Service Provider shall be entitled to terminate the Service Agreement immediately and to claim from the Patient the value of the services already rendered and any resulting damage.

9.5 The Patient shall respect the rights of other Patients and the Provider.

9.6 If the Patient breaches any of its obligations under these GTC, the Patient shall fully compensate the Service Provider for any resulting damage and any reasonable and justified costs incurred. Furthermore, the Service Provider is entitled to terminate the Service Agreement immediately.

10. DATA PROTECTION, DATA MANAGEMENT

10.1.To use the Service, the Patient shall provide the Service Provider with the following data: name and surname, name at birth, place and date of birth, mother's name, address, social security number, telephone number, e-maile-mail address. To conclude the Service Contract, it is necessary to identify the Patient, for which the Patient's identity document - identity card, passport or driving licence - and address card must be presented to the Service Provider.

10.2 By signing the Service Contract - or, failing this, by signing the Data Processing Declaration - the Patient consents and provides the Service Provider with at least the data specified in Section 10.1 and other medical and personal data and information necessary for the performance of the Service Contract, and consents to the Service Provider's intermediaries and contractors providing the Intermediary Services having access to them to perform the Services and to whom the Service Provider may forward the necessary data. The Service Provider undertakes to publish a list of the intermediaries involved in providing the Service on its Website in the Privacy Policy.

10.3 The Service Provider shall process the data based on a declaration based on the Patient's prior consent and in accordance with the provisions of Act XLVII of 1997 on the processing and protection of health and related personal data.

10.4 The Patient acknowledges that the Service Provider shall forward the medical examination results and information to the treating physician providing the Service, who is entitled to inform the Patient about their content.

10.5 The Service Provider confirms that it is not possible to communicate the results of the Patient's examination or any medical information related to the Patient by telephone, except for the communication of life-threatening deviations after identification of the Patient, in which case the initiation of life-saving treatment or treatment is of paramount importance.

10.6.The Service Provider shall process the Patient's data, including medical data, in accordance with the declaration of consent to data processing signed by the Patient, within the framework of Act XLVII of 1997 on the processing and protection of health and related personal data, Act CXII of 2011 on the right to information self-determination and freedom of information, and the General Data Protection Regulation of the European Union.

10.7 The Service Provider shall take all reasonable care to protect the data of the Patients as required by law. The Provider shall publish its Privacy Policy on its Website.

10.8 The Patient shall treat as confidential any data and information relating to the operation of the Service Provider that comes to its knowledge in the course of the Service and shall not disclose such data and information to any third party, authority or court without the consent of the Service Provider, unless otherwise provided by law. This obligation of confidentiality shall survive the termination or performance of the Service Contract.

11. Complaints

11.1 Complaints in connection with the Service may only be submitted in writing to the registered office or e-maile-mail address of the Service Provider indicated in clause 1. The Service Provider may accept complaints only from the Patient, his legal representative or authorised representative duly certified in writing.

11.2 The Service Provider shall consider the complaint within 15 (fifteen) days from the date of Service and shall notify the Patient in writing of its position on the complaint.

11.3 If the Patient is not satisfied with the Provider's response, they may appeal to the Patient's rights representative in the area where the Provider is located:

Name: Dr. András Mina
Telephone number: +3620 4899577
E-mailE-mail address: andras.mina@ijb.emmi.gov.hu

12. FINAL PROVISIONS

12.1 The Service Provider is entitled to amend these GTC at any time unilaterally. 12.1 The amended GTC shall be published in a consolidated form on the Website, and the fact of this shall be recorded on the Website. The amendment of the GTC shall not affect any Service Contract already concluded. The GTC shall enter into force upon publication on the Service Provider's Website. 12.2 In the event of a dispute arising out of or in connection with the Service Contract, the Parties submit to the exclusive jurisdiction of the court of the Service Provider's domicile. In matters not regulated in these GTC, the provisions of Act V of 2013 on the Civil Code and Act CLIV of 1997 on Health Care ("Act on Health Care") and the Hungarian legislation in force at the time shall prevail. These GTC 2022. {**}.{**}.

DR. GOODWIN BEAUTY AND HEALTH CENTRE LTD.